Returns & Refunds

We want you to absolutely love your order! Every product is carefully made and packed with care, but if something’s not quite right, we’ll fix it.

When can I return?

We accept returns only if your item is faulty, damaged, or incorrect.

• Unfortunately, we can’t accept returns for change of mind, wrong choice, or if you simply no longer want the item.

What to do if there’s a problem

If your item arrives faulty, damaged, or not what you ordered:

1. Email us at returns@elloraplanners.com.au within 7 days of receiving your order.

2. Include your order number and a few clear photos so we can see the issue.

The return process

• Once your return is approved, we’ll provide easy instructions.

• For faulty or damaged products, we’ll cover the return shipping.

Refunds & Store Credit

• As soon as we receive and inspect the returned item, we’ll process your refund or credit.

• Refunds are sent back to your original payment method.

• Please allow 5–10 business days for the funds to appear, depending on your bank.