Shipping policy
Thank you for shopping with us! We’re so excited to get your order to you.
Processing Times
All orders are packed and dispatched within 1–3 business days. During product launches, promotions, or busy periods, processing times may be slightly longer. If this happens, we’ll keep you updated.
Shipping Within Australia
We offer the following shipping options:
- Standard Shipping: A$5.00 flat rate Australia-wide. Estimated delivery is 2–8 business days after dispatch.
- Express Shipping: A$12.00 flat rate Australia-wide. Estimated delivery is 1–3 business days after dispatch.
Delivery timeframes are estimates only and are provided by our shipping carrier. Delays may occur during peak periods or due to factors outside our control.
Tracking Your Order
Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking number so you can follow your parcel’s journey.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order. We are unable to take responsibility for orders sent to an incorrect address provided at checkout.
If you notice an error, please contact us as soon as possible. We’ll do our best to update your details before your order is dispatched.
Lost or Delayed Parcels
Once your parcel has been lodged with the shipping carrier, delivery is the responsibility of the carrier. If your parcel appears to be delayed or lost, please contact us and we’ll happily assist you in lodging an enquiry.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of receiving your parcel. Include your order number and clear photos of the damaged item and packaging so we can assist you as quickly as possible.
Questions
If you have any questions about your order or shipping, please contact us via our email at hello@elloraplanner.com.au
We’re always happy to help.